Privacy Policy

1 General

1.1 Pixie & Jack Limited are committed to protecting and respecting your privacy.

1.2 This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1.3 For the purpose of the Data Protection Act 1998 (Act), the data controller is Pixie & Jack Limited, Five Mile House, 128 Hanbury Road, Stoke Prior, Bromsgrove, Worcs B60 4JZ.

1.4 We may record telephone conversations to use in our internal staff training programme.

2 Information we may collect from you

2.1 In general, you can visit our website without giving us any information, and we don’t know who you are. If you are just visiting or browsing our website, please bear in mind that we may still:

record the areas of the website which you visit; and collect information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc).

2.2 We do this by using Cookies, but we can’t tell who you are.

3 Cookies

3.1 We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

3.2 We may use different types of cookies on our website. These are “functionality” cookies or “performance” cookies. We explain what these are below. We also explain whether a cookie is a “persistent” or “session” cookie.

Performance – cookies collect information about how you use our website. For instance, which web pages you visit most often and whether you get error messages from these web pages. These cookies do not collect information that identifies you and all information collected by these cookies is anonymous. We only use such information to improve our services and our website.

Functionality – cookies allow the website to remember choices you make (such as your log- in details). They also enable ‘likes’ on Facebook and links to Twitter. The “functionality” cookies on our website only collect anonymous information and cannot track your browsing activities on other websites.

Persistent cookies remain on your device between browsing sessions. They are activated each time you visit the website that created that particular cookie. For example, where a “persistent cookie” is used on a website to remember your log-in details, you will not need to enter those details each time you visit that website.

Session cookies allow website operators to link the actions of a user during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

3.3 If you continue to use the website, we will assume you have consented to our using cookies as set out in this privacy policy.

4 Uses made of the information

4.1 We use information held about you in the following ways:

to ensure that content from our site is presented in the most effective manner for you and for your computer;
to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted  to notify you about changes to our service.

4.2 We do not store credit card details nor do we share customer details with any third parties

5 Your rights

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6 Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

7 Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

8 Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be sent to:

Writing to Pixie & Jack Limited, Five Mile House, 128 Hanbury Road, Stoke Prior, Bromsgrove, Worcs  B60 4JZ.

Email at